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We strive to ensure you are 100% satisfied with your product. We have a 7-Day return window from the date of delivery in case you receive a damaged or wrong product. Please ensure you shoot a proper unboxing video of your parcel to be eligible for a refund.
To enable us to serve you better, we have crafted friendly shipping and return policies. Please go through our Shipping Policy & Return Policy to know the details.
FAQ'S
1. Can I know more about Bear Hugs?
Bear Hugs is India's No.1 online novelty store, dedicated to bringing unique and delightful products from around the world to your doorstep. We offer a curated collection spanning plush toys, trendy gadgets, stylish drinkware, fun stationery, collectible figures, and much more, all chosen to spark joy and offer something truly special. We have warehouses in India, Hong Kong and the United Kingdom to cater to our vast family of 100k+ customers. Learn more about our passion for unique finds on our About Us page.
2. Where is Bear Hugs located and do you have physical stores?
Bear Hugs started small in 2022 and today is India's biggest online novelty store. We are now expanding and have opened our first physical store in Fatehpur, UP (India). Stay tuned for news about future store openings! You can learn more about our journey in this media release.
3.What are your shipping options and delivery times?
We offer fast and reliable shipping across India, US, EU including UK and the Middle East. Delivery times vary based on your location and the location of the warehouse the product ships from, but we aim to dispatch orders within our standard processing time of 2 days. Orders within India from our Indian warehouse typically take 5-6 business days. Orders from our international warehouses take 12-16 business days on an average. We also offer priority shipping for Indian warehouse products for quicker deliveries. Please check our Shipping Policy for more details.
4. What is your return and exchange policy?
We want you to love your Bear Hugs purchase! If you're not completely satisfied, we offer a straightforward return/exchange process within 7 days. You can order with complete peace of mind. Please review our Return Policy for eligibility and instructions.
5. Are the products on Bear Hugs genuine and high quality?
Yes! At Bear Hugs, we are committed to offering premium, high-quality products sourced from reputable brands and trusted suppliers worldwide. We conduct quality checks to ensure you get what you love. Before shipping your order too, we have a three-step quality check conducted again to ensure you receive your order in pristine condition.
6. How can I contact Bear Hugs customer support?
We're here to help! You can reach out to our friendly customer support team through WhatsApp or Call options on +91-8009656888. You can also e-mail us at care@bearhugs.in for a quicker response. Check our Contact Us page for more options.
7. Is online payment secure on your website?
Yes, your online payments are 100% secure on Bear Hugs. We use industry-standard encryption and the most trusted payment gateways like PayPal (for international orders), Cashfree and PhonePe (for Indian orders) to protect your personal and financial information. All financial information is encrypted by your bank at the payment gateway’s end. You can check our Privacy Policy for more info. Shop with complete confidence at Bear Hugs!
8. Do you offer Cash on Delivery (COD) as a payment option?
Yes, we completely understand the preference for Cash on Delivery. We offer COD on eligible orders across India. CoD is only available for products which have vendor listed as Bear Hugs since these products ship out from India via domestic shipping partners.
Products that have vendors listed as Bear Hugs HK or Bear Hugs UK do not have CoD since international couriers are not permitted to collect cash as per Government guidelines. Please check the available payment options during checkout to see if COD is available for your order and location.
9. How can I track my order after it has been shipped?
Once your order is shipped, we will send you a tracking number and a link to the courier's website via email or WhatsApp. You can use this information to track the real-time status of your shipment and check on your delivery. Please note this feature is only for products that ship from our Indian warehouse. For international products, you will directly get the delivery at your doorstep as these are batch shipped. For more info, please check our Shipping Policy.
