Terms of Service

TERMS OF SERVICE

Effective Date: August 28, 2026

Website: bearhugs.in (hosted via Shopify Inc.)

Corporate Entity: My Bear Hugs Ltd / My Bear Hugs® ("Company," "We," "Us," or "Our")

OVERVIEW & ACCEPTANCE OF TERMS

This website and its associated digital interfaces, tools, and services (collectively, the "Service" or "Services") are owned and operated by My Bear Hugs Ltd. Throughout this document, the terms "we," "us," and "our" refer to My Bear Hugs Ltd. The Company offers this Service to you, the user ("Customer," "You," or "Your"), conditioned upon your unconditional acceptance of all terms, conditions, policies, and notices stated herein.

By visiting, browsing, interacting with, or executing a transaction on bearhugs.in, you engage in our Service and agree to be legally bound by these Terms of Service ("Terms"), including all additional guidelines, schedules, and operational policies referenced herein or hyperlinked (including our Return & Refund Policy, Shipping & Fulfillment Policy, and Privacy Policy). These Terms apply to all users without limitation, including browsers, customers, vendors, merchants, affiliates, and contributors of content.

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE WEBSITE. BY ACCESSING OR USING ANY PORTION OF THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU MUST IMMEDIATELY DISCONTINUE USE OF THE SITE AND ALL SERVICES. IF THESE TERMS ARE CONSTRUED AS AN OFFER, ACCEPTANCE IS EXPRESSLY LIMITED TO THESE TERMS.

SECTION 1 – ELIGIBILITY & USER REPRESENTATIONS

1.1. Age Requirement: By agreeing to these Terms, you represent and affirm that you are at least the age of majority in your jurisdiction of residence, or that you are the legal age of majority and have granted express consent to allow any of your minor dependents to access and use this site.

1.2. Lawful Usage: You may not use our platform or products for any unlawful, unauthorized, or fraudulent purpose, nor may you violate any statutory laws, intellectual property rights, or municipal regulations applicable in your jurisdiction.

1.3. System Security: You must not transmit any malicious worms, trojans, ransomware, viruses, or any code of a destructive, disruptive, or unauthorized nature.

1.4. Remedy for Breach: A breach or violation of any provision of these Terms shall result in immediate, unilateral termination of your access to all Services, without prior notice or refund eligibility.

SECTION 2 – GENERAL CONDITIONS & RIGHTS OF REFUSAL

2.1. Discretionary Service: We reserve the absolute, unconditional right to refuse service, restrict user privileges, or cancel transactions for any reason at any time at our sole discretion.

2.2. Data Transmission: You acknowledge that your non-financial content (excluding credit card and payment processing data) may be transferred unencrypted over diverse networks and adapted to meet technical hardware or network configurations. Payment card information is encrypted using secure socket layer (SSL/TLS) protocols during transit.

2.3. Intellectual Property & Commercial Restrictions: You agree not to reproduce, duplicate, copy, sell, resell, harvest, scrape, reverse-engineer, or exploit any portion of the Service, visual layout, code, brand assets, or site content without express, prior written authorization from the Company.

2.4. Logistics & Cross-Border Acknowledgment: You expressly agree to abide by the shipping timelines, fulfillment constraints, and batch-processing frameworks detailed in our Shipping & Fulfillment Policy. For international warehouse consignments (e.g., shipments fulfilled from overseas hubs), you acknowledge that delays arising from customs inspections, batch consolidation, or carrier operational backlogs are beyond the direct control of the Company. You agree to observe the mandatory waiting period of at least twenty-five (25) working days before initiating non-delivery claims and agree to hold harmless and indemnify the Company against third-party statutory import charges, customs duties, or transit delays.

SECTION 3 – ACCURACY, COMPLETENESS & HISTORICAL INFORMATION

3.1. Informational Nature: The information provided on this platform is for general consumer awareness only. We are not liable if information made available on this site is inaccurate, incomplete, or out-of-date. Any reliance placed on site material is strictly at your own legal and financial risk.

3.2. Historical Archives: Historical data published on the platform is maintained for reference only and does not represent real-time inventory, pricing, or regulatory states.

3.3. Site Modifications: We reserve the right to alter or update site content at any time without obligation to proactively notify past or prospective visitors.

SECTION 4 – PRICE MODIFICATIONS & SERVICE ALTERATIONS

4.1. Price Volatility: Prices for all products displayed on the platform are subject to revision without advance notice.

4.2. Discontinuation Rights: We reserve the right to alter, suspend, or discontinue any product line, promotion, or service offering at our sole discretion at any time.

4.3. Liability Shield: The Company bears no liability to you or any third party for price modifications, suspensions, inventory shortages, or service discontinuance.

SECTION 5 – PRODUCTS, VARIANTS, ACCURACY & RETURN LIMITATIONS

5.1. Digital Visual Representations: While we endeavor to showcase product hues, dimensions, textures, and finishes with optical accuracy, we cannot warrant that your display monitor, device screen, or graphics hardware will render colors or textures precisely. Minor visual discrepancies do not qualify as material defects.

5.2. Measurement Tolerances: All dimensional measurements are subject to manual evaluation tolerances. A deviation of 1 to 3 cm falls within standard commercial limits and does not constitute a defect.

5.3. Packaging Disclosures: International collectible figures, blind boxes, and toys may be shipped with modified, flattened, or omitted exterior retail packaging to comply with airfreight volumetric guidelines and cross-border customs regulations. Packaging modifications do not warrant returns or claims.

5.4. Sales Quotas & Geographic Restrictions: We reserve the right to limit the sale or delivery of products to any individual, geographical zone, or postal jurisdiction.

5.5. Binding Return Terms: All product exchanges, returns, and damage validations are strictly governed by our Return & Refund Policy, which requires an uninterrupted, continuous unboxing video as a mandatory condition precedent for claims.

SECTION 6 – BILLING INTEGRITY, ACCOUNT ACCURACY & RESELLER RESTRICTIONS

6.1. Order Limitations & Rejections: We reserve the right to decline, modify, or cancel quantities purchased per customer, household, IP address, payment card, or delivery address.

6.2. Anti-Reseller / Commercial Order Policy: Orders exhibiting commercial purchasing patterns (dealers, unauthorized resellers, bulk arbitrage distributors) may be terminated or restricted unilaterally without liability.

6.3. Account Information Maintenance: You agree to supply current, complete, and accurate billing, payment, contact, and address credentials for all transactions and to promptly update such information to ensure seamless order execution.

SECTION 7 – THIRD-PARTY APPLICATIONS & PLATFORM INTEGRATIONS

7.1. As-Is Provisioning: Access to optional third-party plug-ins, payment gateways, live chat engines, tracking tools, or interactive software modules is provided strictly on an "AS IS" and "AS AVAILABLE" basis without warranty, endorsement, or representation of any kind.

7.2. Exclusion of Liability: Your use of third-party platform tools is conducted entirely at your own risk. The Company disclaims all liability resulting from third-party software glitches, service downtime, or terms enforced by external software vendors.

SECTION 8 – EXTERNAL HYPERLINKS & THIRD-PARTY WEBSITES

8.1. Independent Portals: Certain links on the Service may navigate to independent third-party portals not owned or monitored by the Company.

8.2. Disclaimer of Endorsement: We do not evaluate, warrant, or assume responsibility for external materials, products, policies, or damages arising from transactions executed on external platforms.

SECTION 9 – USER SUBMISSIONS, FEEDBACK & INTELLECTUAL PROPERTY

9.1. Royalty-Free Commercial License: If you transmit reviews, unboxing materials, feedback, creative suggestions, or competition entries (collectively, "Comments") to us, you grant the Company a perpetual, irrevocable, royalty-free, worldwide license to edit, publish, display, distribute, translate, and exploit such Comments in any commercial or promotional medium without compensation, attribution, or confidentiality obligations.

9.2. Content Standards: You affirm that your submissions do not infringe third-party intellectual property, privacy, or statutory rights, and that they contain no defamatory, unlawful, abusive, obscene, or malicious code. You remain solely liable for all submissions you generate.

SECTION 10 – PRIVACY & PERSONAL INFORMATION

Your submission of personal data through the store and our operational handling of usage data is governed strictly by our comprehensive Privacy Policy, incorporated herein by reference.

SECTION 11 – CORRECTION OF ERRORS, INACCURACIES & OMISSIONS

11.1. Clerical & Pricing Discrepancies: Occasionally, site information may contain typographical errors, pricing discrepancies, stock miscalculations, transit time errors, or outdated promotional values.

11.2. Right to Cancel Affected Transactions: We reserve the right to correct any clerical errors, update inaccurate data, and cancel affected orders at any time without liability—including after you have submitted an order and received an electronic checkout confirmation. If your payment was captured prior to cancellation, a full refund will be processed in accordance with our standard refund timeframes.

SECTION 12 – PROHIBITED USES & PLATFORM CONDUCT

In addition to statutory prohibitions, you are expressly barred from using the site or its content:

  • For any fraudulent, immoral, or unlawful objective;

  • To solicit, aid, or abet third parties in executing unlawful acts;

  • To infringe upon or misappropriate the Company’s trademarks, copyrights, or the intellectual property of third parties;

  • To defame, abuse, harass, stalk, threaten, or discriminate against any individual based on race, religion, gender, sexual orientation, disability, ethnicity, or age;

  • To submit fraudulent, misleading, or stolen identity credentials;

  • To upload or propagate malicious code, spyware, trojans, or server exploit payloads;

  • To harvest, scrape, or catalog personal information of site users or Company personnel;

  • To deploy unauthorized automated crawlers, spiders, scrapers, or phishing mechanisms;

  • To bypass, tamper with, or circumvent cryptographic security measures or access restrictions protecting the Service.

Violation of these conduct provisions will result in immediate termination of Service access, permanent IP/account bans, and potential referral to statutory law enforcement authorities.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

13.1. No Guarantee of Uninterrupted Access: The Company does not guarantee, represent, or warrant that your use of the Service will be uninterrupted, timely, secure, or free from operational defects.

13.2. "As Is" Disclaimer: The Service, together with all products, novelties, collectibles, and materials delivered to you, are provided (except as explicitly stated in writing by us) on an "AS IS" and "AS AVAILABLE" basis, devoid of any representations, warranties, or conditions of any kind, whether express or statutory, including all implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

13.3. Exclusion of Consequential Damages: In no event shall My Bear Hugs Ltd, its directors, officers, employees, affiliates, logistics contractors, suppliers, or service providers be liable for any direct, indirect, incidental, punitive, special, or consequential damages of any kind—including, without limitation, lost profits, lost revenue, lost data, cost of replacement goods, or business disruption—arising from your access to or use of the Service or any products procured through the Service, under any theory of contract, tort (including negligence), strict liability, or otherwise, even if informed of the possibility of such damages.

13.4. Statutory Jurisdictional Cap: In jurisdictions where the exclusion or limitation of liability for incidental or consequential damages is legally restricted, the Company’s aggregate liability shall be limited strictly to the maximum extent permitted by applicable law, or the total monetary amount paid by you for the specific order giving rise to the claim, whichever is less.

SECTION 14 – INDEMNIFICATION

You agree to defend, indemnify, and hold harmless My Bear Hugs Ltd, its parent entities, subsidiaries, affiliates, partners, directors, officers, agents, contractors, licensors, service providers, and employees from and against any claims, liabilities, damages, losses, costs, expenses, and reasonable attorneys’ fees asserted by any third party resulting from or arising out of:

  • Your breach of these Terms of Service or any documents incorporated by reference;

  • Your violation of any applicable statute, regulation, or administrative rule;

  • Your infringement upon the legal, contractual, or intellectual property rights of any third party.

SECTION 15 – SEVERABILITY

If any provision or clause of these Terms of Service is deemed unlawful, void, or unenforceable by an authoritative judicial tribunal, such provision shall remain enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms without impairing the validity, legality, and enforceability of all remaining provisions.

SECTION 16 – TERMINATION

16.1. Survival of Pre-Existing Obligations: Obligations, accrued liabilities, and indemnities incurred by either party prior to termination shall survive the termination of this agreement.

16.2. Termination Conditions: These Terms remain operative unless and until terminated by either you or the Company. You may terminate these Terms by providing written notice of account closure to care@bearhugs.in and ceasing all use of the platform.

16.3. Unilateral Company Termination: If, in our sole discretion, you fail to comply with any covenant of these Terms, we may terminate this agreement and deny you access to our Services immediately without prior notice. You will remain liable for all outstanding monetary obligations accrued up to and including the date of termination.

SECTION 17 – ENTIRE AGREEMENT & NON-WAIVER

17.1. No Waiver: The failure of the Company to enforce or exercise any legal right or remedy under these Terms shall not constitute a waiver of that right or remedy.

17.2. Integrated Understanding: These Terms, together with our posted operational policies, constitute the complete, exclusive, and integrated understanding between you and the Company, superseding all prior oral or written agreements, communications, drafts, or representations.

17.3. Rules of Interpretation: Any statutory ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW & EXCLUSIVE DISPUTE RESOLUTION

18.1. Applicable Law: These Terms of Service and any separate commercial agreements whereby we provide you Services shall be governed by, interpreted, and construed in accordance with the substantive laws of India, without regard to conflict of law principles.

18.2. Jurisdiction: Any dispute, claim, or litigation arising out of or in connection with these Terms, platform usage, or transactions conducted on bearhugs.in shall be subject to the exclusive jurisdiction of the competent civil courts situated in Fatehpur / Allahabad (Uttar Pradesh), India.

SECTION 19 – MODIFICATIONS TO TERMS OF SERVICE

You can review the most current iteration of these Terms at any time on this page. We reserve the exclusive right, at our sole discretion, to update, alter, or replace any part of these Terms by publishing updates directly to this URL. It is your sole responsibility to check our platform periodically for revisions. Your continued access to or use of the website following the publication of any modifications constitutes full, binding acceptance of those changes.

SECTION 20 – CORPORATE CONTACT INFORMATION

Formal notices, legal correspondence, and questions regarding these Terms of Service should be directed to our compliance and corporate desk:

  • Corporate Entity: My Bear Hugs Ltd / My Bear Hugs®

  • Customer Care Email: care@bearhugs.in

  • Customer Support Helpline: +91 8009656888 / +91 8004241888

  • Physical Headquarters & Retail Store:

    33, Chaudhrana, Near Dulhan Marriage Hall,

    Mahajari, Fatehpur,

    Uttar Pradesh – 212601, India

  • Official Website: https://bearhugs.in